Privacy Policy

Last updated: December 18, 2024

1. Introduction

Kairo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Purchase an analysis report
  • Contact us via email
  • Sign up for promotional offers or newsletters

This information may include:

  • Email address
  • Payment information (processed securely through Stripe)
  • Business URLs or names you submit for analysis

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Time zone and location
  • Operating system
  • Pages viewed and interactions with our Service

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. For more details, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect or receive:

  • To process your orders and deliver intelligence reports
  • To send you email communications regarding your order
  • To respond to your inquiries and provide customer support
  • To send promotional communications (with your consent)
  • To improve our Service and develop new features
  • To monitor and analyze usage patterns and trends
  • To detect, prevent, and address technical issues or fraudulent activity
  • To comply with legal obligations

4. Review Data Processing

When you request an analysis, we collect publicly available review data from third-party platforms such as Google Business Profile. This data is:

  • Already publicly available on the internet
  • Processed by our AI systems to generate insights
  • Included in your intelligence report
  • Not permanently stored after report delivery (except for quality assurance)

We do not collect or process any personal data of individual reviewers beyond what is publicly displayed on the review platforms.

5. How We Share Your Information

We may share your information in the following situations:

Service Providers

We share your information with third-party service providers who perform services on our behalf:

  • Stripe - Payment processing
  • Email service providers - Delivery of reports and communications
  • Hosting providers - Website and application hosting
  • Analytics providers - Usage analytics and monitoring

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order and payment information: Retained for accounting and legal purposes (typically 7 years)
  • Email communications: Retained until you unsubscribe or request deletion
  • Review data from analyses: Retained for up to 30 days for quality assurance, then deleted
  • Analytics data: Retained in anonymized form indefinitely

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Security measures we employ include:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Monitoring for unauthorized access or security breaches

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a structured, commonly used format.

Correction

You have the right to request that we correct any inaccurate personal information we hold about you.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations to retain records).

Opt-Out

You can opt out of receiving promotional emails by clicking the unsubscribe link in any email or contacting us directly.

Exercising Your Rights

To exercise any of these rights, please contact us at hello@kairo.so. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

hello@kairo.so

For data protection inquiries or to exercise your privacy rights, please use the subject line "Privacy Request" in your email.